Apology Letter

Dear Suheski Fajrin

Please accept our sincere apologies for the inconvenience you may have experienced in respect to our late delivery.

At SF Company, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Upon thorough review of the situation, we narrowed the cause to the storm that happened on the delivery day.

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again

Because of this serious oversight, we are going to provide you with 2 free items from our company

We deeply value your relationship with SF Company and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at Sfcompany@mail.com

Yours in service,
Giandra Michael

Confirmation Letter

Nathan

Happy Tree inc

Jakarta, Indonesia

Dear Nathan,

We would just like to confirm the agreement made during a phone conversation on Friday, November 15th.

As per our conversation, our company, Natural Inc, agrees to deliver a 5-ton amount of Green Grass pesticide to your location in Jakarta every week for the duration of 7 months. Upon completion of this task, we will receive the sum of $5 million dollars. If we fail to meet our obligations, all terms of the contract will be terminated and we will receive no compensation for our work.

Please respond to verify that all the above information is correct and to confirm your obligation in this agreement.

Sincerely

Suheski Fajrin